| Q1. What is your terms of packing? |
| A: Generally, we pack our goods in color boxes and white cartons with our brand Ecomatters. If you have legally registered patent, |
| we can pack the goods in your branded boxes after getting your authorization letters. |
| Q2. What is your terms of payment? |
| A: At least 50% downpayment. Full payment before shipement. |
| Q3. What is your terms of delivery? |
| A: EXW, FOB, CFR, CIF. |
| Q4. How about your delivery time? |
| A: Generally, 5-10 days after the date of receiving downpayment. The specific delivery time depends on the items and the quantity of your order. |
| Q5. Can you produce according to the samples? |
| A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures. |
| Q6. What is your sample policy? |
| A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and |
| the courier cost. |
| Q7. Do you test all your goods before delivery? |
| A: Yes, we have 100% test before delivery |
| Q8: How do you make our business long-term and good relationship? |
| 1. We keep good quality and competitive price to ensure our customers benefit ; |
| 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from. |
